Cuddlecovepets LLC Privacy Policy – We Care About Your Privacy! 

Welcome to Cuddlecovepets LLC! We’re so glad you’re here. At Cuddlecovepets LLC (Colorful Wooden Animal Puzzle Fun Toy), we’re passionate about bringing joy to children (and adults!) through our beautifully crafted wooden animal puzzles. Just as important to us is protecting your privacy and ensuring your data is safe. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. We’re committed to being transparent and giving you control over your personal data. Founded in 2025, we’ve built our reputation on trust, quality, and a commitment to our customers. We believe in treating your data with the same care we put into crafting our toys. Read on to learn more! If you have any questions, please don’t hesitate to contact us at support@cuddlecovepets.us. We’re here to help!

Who We Are

Cuddlecovepets LLC (Colorful Wooden Animal Puzzle Fun Toy)
Founded: 2025
Address: 56 PUBLIC SQ, ELIZABETHTOWN, KY 42701
Phone:+1 (859) 293-3109
Email: support@cuddlecovepets.us
Service Hours: 9 AM – 5 PM EST, Monday – Friday

Information Collection – What We Collect and Why

We collect information to provide you with the best possible experience on our website and to fulfill your orders. We promise to only collect what we need! Here’s a breakdown:

  • Personal Information: When you place an order, create an account, or contact us, we collect information like your name, email address, shipping address, billing address, and phone number. This helps us process your order, ship your puzzles, and provide customer support.
  • Payment Information: We use secure payment processors (like Stripe or PayPal – see Third-Party Services below) to handle your payment information. We *do not* store your full credit card details on our servers. We only receive confirmation of payment and transaction details necessary for processing your order. Your security is our top priority! 
  • Browsing Behavior: We collect information about your browsing activity on our website, such as the pages you visit, the products you view, and the links you click. This data helps us understand how you use our site and improve your shopping experience. We use cookies and similar technologies for this purpose (more on that below!).
  • Device Information: We collect information about the device you use to access our website, such as your IP address, browser type, and operating system. This helps us optimize our website for different devices and troubleshoot technical issues.
  • Customer Service Communications: When you contact us via email, phone, or chat, we collect and store your communications to provide you with efficient and helpful support. We may use snippets of testimonials (anonymized, of course!) on our site to show how much people love our products.

Use of Information – How We Use Your Data

We use your information to:

  • Process and Fulfill Orders: This is our primary purpose! We use your information to process your orders, ship your puzzles, and provide order updates.
  • Provide Customer Support: We use your information to respond to your inquiries, resolve issues, and provide helpful assistance. We’re here to make sure you’re happy!
  • Improve Our Website: We analyze your browsing behavior to understand how you use our website and identify areas for improvement. This helps us create a better shopping experience for everyone.
  • Personalize Your Experience: We may use your information to personalize your experience on our website, such as recommending products that you might be interested in.
  • Send Marketing Communications (with your consent!): If you opt-in to receive our newsletter, we may send you emails about new products, special offers, and other exciting news. You can unsubscribe at any time by clicking the “unsubscribe” link in the email. We promise not to spam you! 
  • Prevent Fraud and Enhance Security: We use your information to detect and prevent fraudulent activity and to protect the security of our website and your data.

Information Sharing – Who We Share Your Data With 

We only share your information with trusted third parties who help us provide you with our services. We will never sell your personal information to anyone!

  • Service Providers: We share your information with service providers who help us with payment processing (e.g., Stripe, PayPal), shipping (e.g., UPS, FedEx, USPS), email marketing (e.g., Mailchimp), and website analytics (e.g., Google Analytics). We ensure these providers have robust security measures in place to protect your data.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you of any such transfer.

Data Security – How We Protect Your Data 

We take the security of your data very seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. We constantly update our security practices to stay ahead of potential threats.

  • Encryption: We use industry-standard encryption technologies (like SSL/TLS) to protect your sensitive information during transmission.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we keep order information for accounting and tax purposes for 7 years. We securely delete your data when it’s no longer needed.

User Rights – Your Rights Under GDPR and CCPA

You have certain rights regarding your personal information, depending on your location (e.g., GDPR for EU residents, CCPA for California residents). We respect these rights and are committed to helping you exercise them.

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, under certain circumstances.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information, under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information, under certain circumstances, including for direct marketing purposes.
  • Right to Non-Discrimination (CCPA): California residents have the right not to be discriminated against for exercising their CCPA rights.

To exercise any of these rights, please contact us at support@cuddlecovepets.us. We will respond to your request within a reasonable timeframe (typically within 30 days).

Cookies Policy – How We Use Cookies 

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website.

  • Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to add items to your cart and checkout.
  • Analytics Cookies: We use analytics cookies (e.g., Google Analytics) to collect information about how you use our website, such as the pages you visit and the links you click. This data helps us improve our website and understand our audience.
  • Advertising Cookies: We may use advertising cookies to show you relevant ads on other websites. These cookies track your browsing behavior and may be used to create a profile of your interests.
  • Marketing Cookies: We use marketing cookies to track conversions from our advertising campaigns and to personalize your experience on our website.

You can control cookies through your browser settings. You can block or delete cookies, or you can set your browser to notify you when a cookie is being set. Please note that blocking cookies may affect your ability to use certain features of our website. You can also use tools like Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.

Third-Party Services – Services We Use 

We use a variety of third-party services to help us provide you with our services. These services have their own privacy policies, which we encourage you to review.

  • Payment Processors: We use Stripe and PayPal to process payments. You can view their privacy policies on their respective websites.
  • Shipping Providers: We use UPS, FedEx, and USPS to ship orders. You can view their privacy policies on their respective websites.
  • Email Marketing: We use Mailchimp to send email newsletters. You can view their privacy policy on their website.
  • Website Analytics: We use Google Analytics to analyze website traffic. You can view their privacy policy on their website.
  • Advertising Partners: We may use Google Ads and Facebook Ads for advertising. Their respective privacy policies apply.

International Transfers – Where Your Data May Go 

Your information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable data protection laws. We rely on Standard Contractual Clauses (SCCs) where required to ensure adequate data protection when transferring data internationally.

Updates to Policy – Staying Up-to-Date 

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you of any material changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The latest version will always be available here!

Contact Information – Get in Touch! 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

BUSSINES NAME : CUDDLECOVEPETS LLC

Address: 56 PUBLIC SQ, ELIZABETHTOWN, KY 42701
Phone: (859) 293-3109
Email: support@cuddlecovepets.us

Business Hours: 9 AM – 5 PM EST, Monday – Friday