CuddlecoveToys LLC: Our Fun & Friendly Return & Refund Policy

At CuddlecoveToys LLC, we want you and your little ones to be absolutely delighted with our colorful and creative wooden puzzles and learning toys. We understand that sometimes things don’t work out, and that’s okay! We’ve created a hassle-free return and exchange policy to ensure your complete satisfaction.
You have 30 days to decide if our toys are the perfect fit for your child. And the best part? Returns are always FREE!
We promise a simple, straightforward process because happy customers (and happy kids!) are our top priority.

What Can Be Returned?

We want to make the return process as easy as possible. Here’s what you need to know:

  • You can return items within 30 days of the original purchase date.

  • Items must be in their original condition, meaning unused and with all original packaging and tags (if applicable).

  • Proof of purchase (order number, receipt, or invoice) is required for all returns.

  • Please ensure toys are used according to the product’s intended purpose and are safe for children.

Easy Return Process

Returning your CuddlecoveToys LLC item is simple:

  1. Contact Us: Email our support team at support@cuddlecovepets.us or call us at (859) 293-3109 (Mon–Fri, 9 AM – 5 PM EST). Provide your order number and reason for return.

  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label — no cost to you!

  3. Pack It Up: Repack the item(s) in the original packaging (if possible) or a suitable box. Attach the return label securely.

  4. Ship It Back: Drop off the package at your nearest authorized carrier location (USPS, FedEx, or UPS).

  5. Confirmation: We’ll email you once we’ve received and processed your return.

Refund Methods and Timeframes

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your statement (depending on your bank or card provider).

  • If you still haven’t received your refund after this period, contact your bank or email us at support@cuddlecovepets.us for assistance.

Exchange Policy: A Perfect Fit Guaranteed!

Need a different color, style, or puzzle design? No problem!

  1. Contact Us: Email or call us with your order details and the product you’d like to exchange.

  2. Follow the Return Process: We’ll provide a FREE return label.

  3. New Item Shipped: Once we receive your original item, we’ll ship your replacement right away.

Exchanges are subject to availability. If the item is out of stock, we’ll offer a refund or alternative options.

Return Shipping — Always FREE!

We cover all return shipping costs. Just use the prepaid shipping label we provide.

Damaged or Defective Items

We take pride in the quality of our products. However, if you receive a damaged or defective toy, please contact us immediately. We’ll replace it at no cost or offer a full refund.

Non-Returnable Items

  • Items damaged due to misuse or neglect.

  • Items returned after 30 days from the purchase date.

  • Clearance or “Final Sale” items (if applicable).

Still Have Questions? We’re Here to Help!

Our friendly customer support team is always happy to assist with any questions about our return and refund policy.

Business Name: CUDDLECOVEPETS LLC
Email: support@cuddlecovepets.us
Phone: +1 (859) 293-3109
Business Hours: 9 AM – 5 PM EST, Monday – Friday
Address: 56 Public Sq, Elizabethtown, KY 42701