Cuddlecovepets LLC: Our Paw-some Return & Refund Policy 🐾

At Cuddlecovepets    LLC, we want you and your furry (or scaly!) friends to be absolutely thrilled with our colorful wooden animal puzzles. We understand that sometimes things don’t work out, and that’s okay! We’ve created a hassle-free return and exchange policy to ensure your complete satisfaction. You have 30 days to decide if our toys are the perfect fit for your beloved pet. And the best part? Returns are always FREE! We promise a simple, straightforward process because happy customers (and happy pets!) are our top priority.

What Can Be Returned?

We want to make the return process as easy as possible. Here’s what you need to know:

  • You can return items within 30 days of the original purchase date.
  • Items must be in their original condition, meaning unused and with all original packaging and tags (if applicable). We understand things happen, but excessively damaged or used items may not be eligible for a full refund.
  • Proof of purchase (order number, receipt, or invoice) is required for all returns.
  • We want your pet to enjoy the toys, but please ensure they are used according to the product’s intended purpose.

Easy-Peasy Return Process 🍋

Returning your Cuddlecovepets LLC toy is a breeze! Just follow these simple steps:

  1. Contact Us: Email our friendly customer support team at support@cuddlecovepets.us or call us(859) 293-3109 at (9 AM – 5 PM EST, Monday – Friday). Let us know you’d like to initiate a return, and provide your order number.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label. No cost to you!
  3. Pack It Up: Carefully pack the item(s) you’re returning in the original packaging (if possible) or a suitable box. Securely attach the return label to the package.
  4. Ship It Back: Drop off the package at your nearest authorized carrier location (e.g., USPS, FedEx, UPS) that corresponds to the return label.
  5. Confirmation: We’ll send you an email confirmation once we receive and process your return.

Refund Methods and Timeframes ⏱️

We aim to process refunds quickly and efficiently. Here’s what to expect:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.
  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cuddlecovepets.us.

Exchange Policy: A Perfect Fit Guaranteed! 🌈

Need a different size, color, or even a different style of toy? No problem! We offer easy exchanges.

  • Contact Us: Email us at support@cuddlecovepets.us or call us at (859) 293-3109 to request an exchange. Let us know what item you’d like to exchange and what you’d like to exchange it for (size, color, or style).
  • Follow the Return Process: We’ll provide you with a FREE return shipping label to send back the original item.
  • New Item Shipped: Once we receive the returned item, we’ll ship out your new item immediately! You’ll receive a tracking number so you can follow its journey to your doorstep.
  • Exchanges are subject to availability. If the item you want is out of stock, we will offer a refund or alternative options.

Return Shipping: Absolutely FREE! 🚚

We cover all return shipping costs. Just use the prepaid shipping label we provide. It’s that simple!

Damaged or Defective Items 💔

We take pride in the quality of our products, but occasionally, a damaged or defective item may slip through. If you receive a damaged or defective Cuddlecovepets  LLC toy, please contact us immediately at support@cuddlecovepets.us or call us at (859) 293-3109. We will gladly replace the item at no cost to you or offer a full refund.

Non-Returnable Items ⛔

For hygiene reasons and other considerations, certain items are non-returnable:

  • Items that are significantly damaged due to misuse or neglect.
  • Items returned more than 30 days after the original purchase date.
  • Clearance items marked as “Final Sale” (if applicable).

International Returns (If Applicable – Adapt as Needed) 🌍

We currently only ship within the United States. Therefore, this section is not applicable. However, if we expand to international shipping in the future, this section will be updated with relevant details about international returns and refunds.

Still Have Questions? We’re Here to Help! 🙋‍♀️

Our friendly customer support team is ready to assist you with any questions or concerns you may have regarding our return and refund policy.